Can we download 8x8 Contact Center Chats via File Transfer Protocol?
Question
Can we download 8x8 Contact Center Chats via FTP (File Transfer Protocol)?
Applies To
- 8x8 Contact Center
- Chat
- FTP
Answer
It is not possible to use FTP to download chats from 8x8 Contact Center as they are stored in a different area of the system than FTP allows.