Contact Center Campaign Ends Automatically Without Calling Any Numbers

Symptom

8x8 Contact Center Campaign does not dial any numbers for customer records saved in CRM and automatically ends the campaign.

Applies To

• 8x8 Contact Center
• Campaigns
• CRM
• Contacts Page

Resolution

Make sure that the phone number in the CRM record you're calling through the campaign is added to the Voice field, not the Mobile Phone field. For example:

Incorrect:

Correct:

Cause

Contact Center Campaigns have a filter applied to CRM records that lists the customers you wish to dial through the campaign, however, none of the customers in the filter have their phone number correctly set up in the CRM record so, in this instance, Contact Center does not know which numbers to call through the campaign.