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8x8 Support

Error Occurs While Listening to Agent Call Recordings in IE7/8


Receive an error message when trying to listen to agent call recordings in the monitoring tool when using Internet Explorer 7/8.

Applies To

  • 8x8 Contact Center
  • Internet Explorer 7/8


Clear the cache by going to the browser's tools and delete browsing history for Temporary Internet Files and Cookies.

IE7 (Internet Explorer 7)

  1. Check the box Delete all offline content.
  2. Click OK.

IE8 (Internet Explorer 8)

  1. Uncheck the Preserve box at the top of the screen.
  2. Click Delete (no other deletions are necessary).

Then log out, close your browser and launch a new browser session. Log back in and see if the issue still exists. 


The issue may likely be browser-related.

Note-Icon.png Note: For a more permanent fix go to which will configure your browser to allow downloading of more than two files at one time.
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