Importing File to CRM Error: Value Provided Does Not Match
Symptom
While importing a file to CRM, the following message appears:
"Value provided does not match predefined picklist values "referral source".
Applies To
- 8x8 Contact Center
- CRM
- Importing data from Facebook
Resolution
Changing the current file to "Facebook" allows import without error.
Cause
CSV file Source Name column values "Facebook Lead Download." The previous file had only "Facebook."