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8x8 Support

Importing File to CRM Error: Value Provided Does Not Match


While importing a file to CRM, the following message appears:

"Value provided does not match predefined picklist values "referral source".

Applies To

  • 8x8 Contact Center
  • CRM
  • Importing data from Facebook


Changing the current file to "Facebook" allows import without error.


CSV file Source Name column values "Facebook Lead Download." The previous file had only "Facebook."