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8x8 Support

Insufficient Privileges to Perform the Operation Error in 8x8 Contact Center


8x8 Contact Center agent is getting error when attempting to delete a task or case in Contact Center: Insufficient privileges to perform the operation or unable to find delete option




Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Contact Center Configuration Manager


Enable the agent/user for Delete in CRM & Tab permissions within their profile from Contact Configuration Manager:


CRM Permissions.JPG



The agent is not enabled with Delete permissions in their profile.

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