Agent console control panel flickers when attempting to transfer an inbound call

Symptom

Contact Center Agent Console control panel flickers when attempting to transfer an inbound call.

Applies To

• Contact Center Agent Console
• Chrome based browsers
• Users with the Enable and show Options menu setting disabled
• Transaction codes enabled
• Attempting to transfer inbound calls

Resolution

This is expected to be resolved in Contact Center version 9.13.4

Workaround

As a workaround please enable the Enable and show Options menu setting for users.

This can be done in Contact Center Configuration Manager for Contact Center

Cause

This is a known issue that is expected to be resolved in Contact Center version 9.13.4