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8x8 Support

Aw Snap Error When Using 8x8 Services in Browser


When attempting to use 8x8 services in the Chrome browser, you receive an error that reads, "Aw, Snap! Google Chrome ran out of memory while trying to display this webpage."

Applies To

  • Chrome


  1. Restart your computer.
  2. Update your browser to the latest version of Chrome.
  3. Clear cache and cookies.
  4. Disable Chrome Browser Extensions.
  5. Disable "Use hardware acceleration when available." Before enabling or disabling this setting, consult your IT Helpdesk. To disable hardware acceleration, go to Chrome System Settings and disable “Use hardware acceleration when available.”


This can occur when you don't have enough RAM, due to the memory being full.

Additional Information

In Chrome, hardware acceleration utilizes your computer's graphics processing unit (GPU) to tackle graphics-intensive tasks, like playing videos, games, or anything that requires faster mathematical calculations.

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