Call on Line 2 Leads to Setting Transaction Codes on That Line

Question

Why do calls on Line 2 lead to setting transaction codes on that line?

Applies To

• Contact Center 9.13
• Transaction Codes

Answer

In Contact Center 9.13, when agents initiate a call on line 2, if they can't get through to the called party or if the call on line 2 ends, they have to select the required transaction codes on line 2. The call on line 2 now mimics a queued call and thus each interaction of that sort will and must have a transaction code if assigned and required.