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8x8 Support

Enable 8x8 Agent Workspace


If enabled by the tenant administrators, agents can select to work with the new and improved 8x8 Agent Workspace. You must be in "Work offline" state to change your experience mode.

Applies To

  • Agent Workspace 
  • 8x8 Contact Center


  1. Log in to your 8x8 Agent Workspace.
  2. Click to change your status to Work Offline to be able to make the change.
  3. Go to Menu > Profile > Personalization.
  4. Select Agent Workspace.
  5. Click Save. A confirmation message appears.
  6. Click Continue.
  7. The 8x8 Agent Workspace appears on Work Offline mode.

Agent Console.PNG

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