Follow-Up Interaction Page Hangs While Opening an Interaction

Symptom

The Follow-up interaction page hangs when trying to open an interaction.

Applies To

• 8x8 Contact Center 
• 8x8 Contact Center CRM 
• Channels

Resolution

Wait for the page to display. The page should display within a few minutes. 

Cause

There is a large CSS file associated with the interaction that is taking longer to process.

Additional Information

If the page does not open after several minutes, please create a case with 8x8 Technical Support.