Monitoring Playback Channel Filters Do Not Return Recordings

Symptom

Deselecting any one or more of the channel filters results in "No items.."

Applies To

• 8x8 Contact Center
• 8x8 Agent Console
• Configuration
• Agent

Resolution

Use Advanced Search, and sort results by the Channel names.

1. Log into 8x8 Agent Console as a supervisor agent.
2. Select Menu > Monitoring > Playback tab.
3. Click Advance.
   
    
4. Set advance search to Start Date > Equals or Greater Than > select a date that is near the date you want to the call recordings.
5. Click Search.
6. Click the Channel column header to sort on the Channels.

Cause

This issue is under investigation.