Campaign Manager Internal Issue Error caused by a CRM field name with over 26 characters

Symptom

Campaign Manager Internal Issue Error shows when attempting to run a campaign

Applies To

• Contact Center campaigns

Resolution

1. Login to Contact Center Configuration Manager for Contact Center
2. Go to the Outbound Setup, CRM Objects page
3. Check which CRM fields are enabled in the outbound setup
4. Go to the CRM, Fields page
5. Locate any fields that are enabled that have more than 26 characters in the field name

6. Edit the field
7. Shorten the field name to be 26 characters or less
8. Click Save

9. Go to the Outbound Setup, CRM Objects page
10. Delete the edited field
11. Add the field back (if required)
12. Click Apply

13. Go to the Campaigns page
14. Start the campaign

Cause

This error can be caused by having a CRM Field enabled in the outbound setup where the CRM field name is more than 26 characters long.

Additional Information

Campaign Manager Internal Issue Error is a generic error and may show due to other causes