Is message lay down available?
Question
Is message lay down available? i.e. a pre-recorded message that is played to recipients of outbound calls for agentless campaigns
Applies To
- VCC
Answer
Message lay down in the form of broadcasting (plays a given message to everyone dialed on a list) is available via the Callback API.
Additionally for any abandons calls, a message/file can be played that is configurable per campaign.