Skip to main content
 
8x8 Support

Recording Control API Does Not Work in Incognito in 8x8 Contact Center

  1. Last updated
  2. Save as PDF

Symptom

Recording control API calls not working some or all of the time.

Applies To

  • 8x8 Contact Center
  • Recording Control API
  • Incognito/Private Browser Sessions

Resolution

Do not use incognito or private browser windows when entering private information such as credit card information or health information covered by HIPPA.

Cause

The recording control API uses cookies and cached information which is not recorded in an incognito or private browser window.

Additional Information

The API correctly returns error messages when it is called from an incognito or private browser window, but some users may not have written error handling into their routines and miss the errors.