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View Report Metrics Definitions for Analytics for Contact Center


View the Report Metrics definitions for Analytics for Contact Center.

Applies To

  • Analytics for Contact Center


  1. Once logged into Analytics for Contact Center, select the question mark in the top right.
  2. Select Report Metrics Definitions.
  3. You will then be brought to the glossary for Historical Reports. Here you can view all the metrics definitions for agent and queue reports.