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8x8 Support

Can I link more than one call to an evaluation in Quality Management?

Applies To

  • Quality Management
  • Evaluations


Quality Management is transaction based. Evaluations are made on the transaction and only one transaction can be linked to one evaluation.

Additional Information

As a workaround, if a reference to another interaction is needed in the evaluation, the GUID of the second interaction can be added into the comments of the evaluation.