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How do I edit QA Templates?


How to edit QA Templates in Speech Analytics & QM.

Applies To

  • Speech Analytics & QM


  1. Log into Speech Analytics & QM via the SSO Application Panel.
  2. On the home page click the settings tab clipboard_e2058a8baad071e3b422f5b44d6cd1226.png.
  3. Under QUALITY ASSURANCE, click QA Template Editor.
  4. From here you can view and edit created templates.