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Renaming a Column in the Search Calls Page in Quality Management

To change the name of a column in Quality Management, go to Calls under Information Display and select the column that requires a name change. Learn more here.


Changing the name of a column in Quality Management

Applies To

Quality Management or Speech Analytics (QM/SA) v 4.5 and 5.0


  1. Go to SettingsApplicationInformation DisplayCalls.
  2. Select the column for which you want to change the name.1.jpg
  3. Type in the new column name.2.jpg
  4. Click Save.3.jpg
  5. When you return to the Search Calls page, the column will display the new name.
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