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8x8 Support

Query interaction by average emotion overall

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Objective

Filter calls by the average emotion overall

Applies To

  • Speech Analytics
  • Average emotion overall

Procedure

  1. Log on the application panel and select Speech Analytics & QM
  2. On the left side, click on the interactions icon

    clipboard_e9e7249efa702f58ce2de582c1aa13e3e.png
     
  3. In the filter and search box, look for Average emotion overall, select it, followed by is and the type of emotion you want and click on search. You can also add further filter to get the desired results. 

    clipboard_e8c72bbc6ae9857ad0e051c3b351ebfd0.png
     
  4. From the right side of the page, you can export the interactions.

    Interactions.png