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8x8 Support

Sidecar Option Not Available on Admin Console for Users Provisioned With Cisco Phones


When editing a user in Admin Console and selecting Line Key Configuration, the Sidecar option is missing.

Applies To

  • 8x8 Admin Console


Check if Cisco IP Phone 8800 Key Expansion Module is added to the Devices page in Admin Console. The module needs to be added as its own device.


Missing module in Device.

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