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8x8 Support

Sidecar Option Not Available on Admin Console for Users Provisioned With Cisco Phones

Symptom

When editing a user in Admin Console and selecting Line Key Configuration, the Sidecar option is missing.

Applies To

  • 8x8 Admin Console

Resolution

Check if Cisco IP Phone 8800 Key Expansion Module is added to the Devices page in Admin Console. The module needs to be added as its own device.

Cause

Missing module in Device.

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