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8x8 Support

Incoming Calls Ring to a Different Extension or Number


Incoming calls ring to a different extension or to an external number. The target extension does not receive any calls.

Applies To

  • Deskphones


Remove the call forward set on the extension either through Admin Console, or remove the forward set on the physical phone.


A call forwarding rule has been set on the extension, either on the physical phone or through Admin Console.

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