How to Log In and Out of Call Queues on Poly Devices

Objective

Log in and out of Call Queues on Poly devices.

Applies To

• Poly Devices
• Call Queues

Procedure

The call queue places a call-in line to be answered by the next available user. Call queues can only be logged in or out if the user belongs to one and an admin has enabled this feature.

1. Press Home.
2. Select Applications.
3. Navigate to Call Queues.
4. Select LOG IN or Log OUT.

Additionally users may also dial extension 557 and follow the system prompts to log into all queues, specific queues or to log out.

Additional Information

It is best practice to log in and out of a call queue and not use Do Not Disturb as this can cause callers to be in the queue longer than needed.

Call queues also have voicemail boxes: 

• To check the voicemail of the call queues, follow these steps
• Pick the receiver and dial 500 and then Call Queue extension number, then Call Queue password.
• You can listen to your voicemail, change your greeting, and more.