Skip to main content
8x8 Support

What is the recommended firmware for 8x8 phones and analog adapters?

Question

What firmware is recommended for 8x8 phones and analog adapters?

Applies To 

  • Phone Settings
  • Phone Firmware

Answer

The tables below list the latest certified and recommended firmware versions for devices used with 8x8. This list is actively updated as new firmware revisions are certified and released for general availability within 8x8. 

Newer uncertified firmware may work with the 8x8 system if used, however, if the firmware has not been certified for use there may be issues that 8x8 will be unable to solve without downgrading the affected devices to an 8x8-certified firmware.

In most cases the recommended firmware is automatically pushed to a device upon activation. If an uncertified firmware was installed on a device post-activation, the easiest way to revert the firmware is to deactivate the device and re-activate it. If this doesn't work, you can attempt to manually install the firmware by downloading them locally below.*

* Some firmwares are not publicly available. If the "Firmware Download" you're looking for is marked as "N/A" please contact support for assistance.

Recommended Firmware for Phones Sold by 8x8

Auidio Codes Firmware Version How to Provision Firmware Download
MP-112 6.60A.365 Provisioning Guide Download
MP-114 6.60A.365 Provisioning Guide Download
MP-124 6.60A.366.005 Provisioning Guide Download
MP-124e 6.60A.366.005 Provisioning Guide Download

 

Poly Firmware Version How to Provision Firmware Download
CCX 400 7.2.1.1707 Provisioning Guide Download From Poly
CCX 500 7.2.1.1707 Provisioning Guide Download From Poly
CCX 600 7.2.1.1707 Provisioning Guide Download From Poly
CCX 700 7.2.1.1707 Provisioning Guide Download From Poly
Edge B10 1.0.2.5718 Provisioning Guide Download
Edge B20 1.0.2.5718 Provisioning Guide Download
Edge B30 1.0.2.5718 Provisioning Guide Download
Edge E100 8.0.1.4159 Provisioning Guide Download From Poly
Edge E220 8.0.1.4159 Provisioning Guide Download From Poly
Edge E300 8.0.1.4159 Provisioning Guide Download From Poly
Edge E320 8.0.1.4159 Provisioning Guide Download From Poly
Edge E350 8.0.1.4159 Provisioning Guide Download From Poly
Edge E400 8.0.1.4159 Provisioning Guide Download From Poly
Edge E450 8.0.1.4159 Provisioning Guide Download From Poly
Edge E500 8.0.1.4159 Provisioning Guide Download From Poly
Edge E550 8.0.1.4159 Provisioning Guide Download From Poly
Rove B2 8002_b0004 Provisioning Guide Download
Trio 8300 7.2.2.1224 Provisioning Guide Download From Poly
Trio 8800 5.9.1.11135 Provisioning Guide Download From Poly
Trio C60 5.9.3.8395 Provisioning Guide Download From Poly
VVX 150 643ldap** Provisioning Guide N/A
VVX 250 643ldap** Provisioning Guide N/A
VVX 350 643ldap** Provisioning Guide N/A
VVX 450 643ldap** Provisioning Guide N/A
VVX D230 7.1.3.9112 Provisioning Guide Download

** 643ldap contains two different firmware versions. Firmware 6.4.3.5540 will be installed on hardware manufactured with new Poly chipset and 6.4.3.5610 will be installed on hardware with the legacy chipset. The phone will automatically install the correct firmware for the device during the upgrade process.

 

Yealink Firmware Version How to Provision Firmware Download
T33G 124.86.0.113 Provisioning Guide Download
T42U 108.86.0.112 Provisioning Guide Download
T43U 108.86.0.112 Provisioning Guide Download
T46U 108.86.0.112 Provisioning Guide Download
T48U 108.86.0.112 Provisioning Guide Download
T53 96.86.0.129 Provisioning Guide Download
T53W 96.86.0.129 Provisioning Guide Download
T54W 96.86.0.129 Provisioning Guide Download
T57W 96.86.0.129 Provisioning Guide Download
T58W 150.86.0.48 Provisioning Guide N/A
W70B 146.85.0.39 Provisioning Guide Download

 

Recommended Firmware for Other Supported Phones

Audio Codes Firmware Version How to Provision Firmware Download
MP-118 6.60A.365 Provisioning Guide Download

 

Cisco Firmware Version How to Provision Firmware Download
7811 11-3-7MPP0101-284 Provisioning Guide Download
7821 11-3-7MPP0101-284 Provisioning Guide Download
7832 12-0-1MPP0001-245 Provisioning Guide Download
7841 11-3-7MPP0101-284 Provisioning Guide Download
7861 11-3-7MPP0101-284 Provisioning Guide Download
8811 11-3-7MPP0101-284 Provisioning Guide Download
8831 11-3-7MPP0101-284 Provisioning Guide Download
8841 11-3-7MPP0101-284 Provisioning Guide Download
8851 11-3-7MPP0101-284 Provisioning Guide Download
8861 11-3-7MPP0101-284 Provisioning Guide Download
SPA 303G 7.5.7 Provisioning Guide N/A
SPA 504G 7.5.7 Provisioning Guide N/A
SPA 525G2 7.5.7 Provisioning Guide N/A

 

Panasonic Firmware Version How to Provision Firmware Download
KX-TGP600 9.006 Provisioning Guide Download

 

Poly Firmware Version How to Provision Firmware Download
OBi 300 3.1.2.5896 Provisioning Guide Download
OBi 508 4.0.5.5980 Provisioning Guide Download
Trio 8500 5.9.1.11135 Provisioning Guide Download From Poly
SoundPoint IP 331 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 335 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 450  4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 550 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 560 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 650 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 670 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 5000 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 6000 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 7000 4.0.15.1047 Provisioning Guide N/A
VVX 300 5.9.4.3247 Provisioning Guide N/A
VVX 310 5.9.4.3247 Provisioning Guide N/A
VVX 400 5.9.4.3247 Provisioning Guide N/A
VVX 410 5.9.4.3247 Provisioning Guide N/A
VVX 500 5.9.4.3247 Provisioning Guide N/A
VVX 600 5.9.4.3247 Provisioning Guide N/A
VVX 101 6.4.3.5610 Provisioning Guide N/A
VVX 201 6.4.3.5610 Provisioning Guide N/A
VVX 301 6.4.3.5610 Provisioning Guide N/A
VVX 311 6.4.3.5610 Provisioning Guide N/A
VVX 401 6.4.3.5610 Provisioning Guide N/A
VVX 411 6.4.3.5610 Provisioning Guide N/A
VVX 501 6.4.3.5610 Provisioning Guide N/A
VVX 601 6.4.3.5610 Provisioning Guide N/A

 

Yealink Firmware Version How to Provision Firmware Download
CP920 78.81.0.109 Provisioning Guide Download
T40G 76.84.0.154 Provisioning Guide Download
T42G 29.83.0.120 Provisioning Guide Download
T46G 28.83.0.120 Provisioning Guide Download
T48G 35.83.0.120 Provisioning Guide Download
T49G 51.25.0.15 Provisioning Guide Download
T23P 44.84.0.140 Provisioning Guide Download
T41P 36.83.0.120 Provisioning Guide Download
T41S 66.86.0.69 Provisioning Guide Download
T42S 66.86.0.69 Provisioning Guide Download
T46S 66.86.0.69 Provisioning Guide Download
T48S 66.86.0.69 Provisioning Guide Download
T53 96.86.0.129 Provisioning Guide Download
W52P 25.81.0.60 Provisioning Guide Download
  • Was this article helpful?