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8x8 Support

How to Unpair a Panasonic Handset from a non-working Base


Note: These devices have reached end of sales and support.


To unpair a handset from a non-working base so it can be paired with a new base.

Applies To

  • Panasonic KX-TPA60
  • Panasonic KX-UDT131


  1. Confirm Handset is displaying No Service.
  2. On the Handset, press Menu.
  3. Select Setting Handset.
  4. Navigate down and select System Option.
  5. Select Cancel Base.
  6. The base should be highlighted. Press the check button.  
  7. Select Yes
  8. Confirm the handset display says Register Unit.

Additional Information 

To pair a handset with the base, follow the guide How to pair a Panasonic Handset with the Base.

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