Unable to Provision 8x8 Phones with a New Provider

Symptom

After performing a factory reset:

• Default Poly password admin password does not work.
• The Poly phone automatically provisions back to 8x8.

Applies To

• Poly desk phones
• ZTP-enabled

Resolution

The phone needs to be removed from the ZTP provisioning server. Create a case with 8x8 Support requesting removal and provide the MAC address.

Cause

The phone is enabled for Zero Touch Provisioning and is automatically retrieving the configuration from the provisioning server.