Skip to main content


8x8 Support

How do I enable call recording on a Poly phone?


Enabling call recording on a Poly phone.

Applies To

  • Desk phones
  • Poly phones


When the call is active, press *0 to initiate call recording and *0 again to stop the recording if needed.

Additional Information

As per the user's configuration, you can record all calls, or record selective calls by turning call recording on and off.

The Record Call option is applicable when call recording is enabled which may require an elevated license.

  • Was this article helpful?