Skip to main content


8x8 Support

How do I factory reset a Poly VVX through the web GUI?


Factory reset a Poly phone if you have access to the web GUI for the phone.

Applies To

  • Poly VVX Phones


  1. Find the IP address for the phone.
    1. From Home/Menu select Settings.
    2. Select Status.
    3. Select Network.
    4. Select TCP/IP Parameters.
    5. Note the IP address displayed here.
  2. Log in to the web interface.
    1. Enter the ip address on a web browser preceded by https:// (e.g.
    2. Use the login credentials (admin - mac password).
  3. Perform the factory reset: Navigate to Utilities > Phone Backup and Restore > Global Settings > Restore.

Image result for factory reset polycom from web interface

  • Was this article helpful?