After connecting a Poly Sidecar or Expansion Module to the physical device, the sidecar boots up continuously. The desk phone is connected and working properly, yet the sidecar does not come up with the lines configured in Account Manager or Admin Console. Rebooting the desk phone and sidecar does not fix the issue.
- Account Manager
- Admin Console
- Poly desk phones
- Sidecar or Expansion Module
Replace the desk phone the sidecar is connected to, as the AUX port might be faulty.
This is due to a faulty or defective AUX port on the desk phone.