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8x8 Support

Poly Device Displays a SIP Message While Calling


When trying to make a call, the phone will display sip:.


Applies To

  • Poly devices


The phone is not provisioned correctly.

Additional Information

If the phone is still not working after provisioning, check to see if it is obtaining an IP address.

  • If no IP address is showing then the device is not connecting to the network so check connection.
  • If IP address is showing, try moving the device to a known working location.
  • Try connecting the device to a different network.

If none of these steps work then there may be a fault with the phone. Contact 8x8 Technical Support for further assistance.

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