Yealink IP Phones Support Overview

T23 IP Phone

1. Ensure the phone is plugged in.
2. Obtain the phone's IP address (on phone, press OK key to see IP address).
3. Obtain phone password (if provisioned).
4. On a computer on the same network as the phone, open a web browser.
5. In the browser address bar, enter: https://<phone IP address> and press Enter. 

Note: You must manually enter https or the browser will not resolve the web page.

7. Log in with username admin and phone password (or admin if phone is not yet provisioned).

W52P DECT Phone

1. On the Yealink DECT handset, press OK to access the menu.
2. Go to Menu > Status > Base.
3. Obtain the IP address and MAC address of the base unit.
4. Obtain the phone's MAC password.
5. Log in to the DECT web GUI using the IP address obtained in step 3.
   • Username: admin
   • Password: MAC password from step 4.

Enable in Web GUI

Before your computer is able to capture the phone screen, you must enable the computer's IP address in the phone web GUI. You should only have to do this once per computer attempting screen capture. (To obtain the computer's IP address, open a command prompt, type ipconfig, and press Enter.)

1. Log in to the phone's web GUI.
2. Click the Features tab.
3. From the left-hand menu, click Remote Control.
4. In the Action URL allow IP List, enter the computer's IP address.
5. Click Confirm.
6. Continue below to capture screen.

Capture Screen in Web Browser

1. In web browser address bar, enter: https://<phone IP address>/screencapture
2. If this is the first time capturing this phone’s current screen using this computer, the browser will display Remote control forbidden, and the LCD screen will prompt Allow remote control? On the phone screen, press OK.
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3. On phone, navigate to the screen you wish to capture.
4. In the browser, refresh the web page to display an image of the current phone screen.
5. Right click on image to copy/paste or save to computer.
6. To capture another shot, navigate to the desired screen on the phone and refresh web browser.

From phone menu

• OK > 3. Firmware (Note: The MAC address is noted with colons in between pairs of characters, but these can be ignored.)

From the web GUI

1. Log in to the web GUI.
2. The Firmware Version is noted on the Status tab (first page upon login) under Version.
   (You can also see the phone's firmware and network info on this page.)

T23 IP Phone

1. On the phone, press OK key.
2. The IP address is the first entry on the list. It will be noted as IPv4: <IP address>.

W52P DECT Phone (Base)

1. On the Yealink DECT handset, press OK to access the menu.
2. Go to Menu > Status > Base.
3. The IP address of the base unit will be noted.

From phone menu

• T23P IP Phone: OK > 2. MAC (Note: The MAC address is noted with colons in between pairs of characters, but these can be ignored.)
• W52P DECT Phone (Base): OK > Menu > Status > Base (Note: The MAC address is noted with colons in between pairs of characters, but these can be ignored.)

From the web GUI

1. Log in to the web GUI.
2. The MAC Address is noted on the Status tab (first page upon login) under Network Common.
   (You can also see the phone's firmware and network info on this page.)

From the phone menu

1. Awaiting
2. Steps

From the web GUI

1. Log in to the web GUI.
2. Click Phone > Auto Provision > Provisioning Server.
3. Ensure the appropriate provisioning url is entered.
   • Yealink T23P/G: https://ylcfg.8x8.com/yealink
   • Yealink W52P DECT: https://ylcfg.8x8.com/yealinkdect

To export a PCAP trace

1. Log in to the phone's web GUI.
2. Click Settings > Configuration.
3. Click Start to begin capturing signal traffic.
4. Recreate/Replicate the error to be captured in the trace.
5. Click Stop to stop the capture.
6. Click Export to open file download window, and then save the file to your local system.
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To enable SRTP on a per-line basis via the web GUI

1. Log in to the phone's web GUI.
2. Click Account > Advanced.
3. From the Account pull-down, select the desired account.
4. From the RTP Encryption (SRTP) pull-down, select either Optional or Compulsory. 
   
5. Click Confirm to accept the changes.

To export a system log to a local PC:

1. Log in to the phone web GUI.
2. Click Settings > Configuration.
3. From the System Log Level pull-down, select 6. (Default level is 3.)
4. Click Confirm to accept the change.
5. For Export System Log, select Local.
6. Click Export to open file download window, and then save the file to your local system.
   

Note: The system log can also be exported to a syslog server. Contact the system administrator for more information.

7. When the export is complete, reset the System Log Level to the default value of 3.
8. Click Confirm.

Factory Reset from Phone Menu:

Note: Phone must already be activated to factory reset on phone.

1. On the phone, press Menu > Settings > Advanced Settings.
2. Enter phone password.
3. Select Reset to Factory.
4. Press the Enter soft key.
5. The LCD screen will display a warning. To continue, press the OK soft key.
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6. The LCD screen will display Resetting to factory, please wait…
   
7. The LCD screen will display Welcome Initializing… please wait.
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8. The phone will restart, which may take a few minutes. Do not power off the phone until it has started up successfully. On restart, it will be reset to factory settings.

Factory Reset from Web GUI

1. Log in to the phone web GUI.
2. Click Settings tab.
3. From the left-hand menu, click Upgrade.
4. Click the Reset to Factory Setting button.
5. In the confirmation pop-up, click OK.
6. Both the browser and phone screen will display resetting messages.
   
7. The phone LCD screen will display Welcome Initializing… please wait.
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8. The phone will restart, which may take a few minutes. Do not power off the phone until it has started up successfully. On restart, it will be reset to factory settings.
9. The browser will return to the web GUI login page.

Manually Configure Time and Date From Phone

1. Press Menu > Settings > Basic Settings > Time & Date > Manual Settings.
2. Enter the specific date in the Date (YMD) field.
3. Enter the specific time in the Time (HMS) field.
   
4. Press the Save soft key to accept the change.

Configure Time and Date From Web GUI

1. Log in to the phone's web GUI.
2. Click the Settings tab.
3. From the left-hand menu, click Time & Date.
4. Configure as desired.
   • For NTP Server1, enter 0.pool.ntp.org, then press the down arrow button.
   • For NTP Server2, enter 1.pool.ntp.org, then press the down arrow button.
5. Click Confirm to save and apply changes.

Before you begin

1. Obtain phone password.
2. Determine a static IP address to assign to the phone, subnet, and default gateway.
   • If available, consult customer's IT admin.
   • If phone is provisioned and active on network, best practice is to use the IP address already assigned to it.