VCC 8.1.6 introduces many ehancements, including: Chat Recording for Supervisors; Enhanced Awareness of Queue Status for Agents; Web Notification Alert for Incoming Interactions; Common Identifier for Pre-Chat Forms (Multi-lingual); Enhanced System Access Authentication; Shared Wallboard Authentication; Improvised Log Out Interface; and Enhanced Email Attachments.


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Filename: 
virtual-contact-center-8.1.6-release-guide.pdf
Type: 
Manuals and User Guides
File type: 
Document