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8x8 Support

Compatible Phone Devices

SoftPhones

Vendor & Model Advanced 8x8 Features Video Sold by 8x8
8x8 SOFTPHONES      
8x8 Work Desktop Opus, SRTP, Call Quality Reporting        ✓ Included with Service
8x8 Work Mobile Opus, SRTP, Call Quality Reporting        ✓ Included with Service

Deskphones

Vendor & Model Advanced 8x8 Features Video Sold by 8x8
CISCO DESKPHONES      
7811 SRTP, Paging, Call Quality Reporting           ✓
7821 SRTP, Paging, Call Quality Reporting           ✓
7841 BLF/ Speed Dial (Power Keys), SRTP, Paging, Call Quality Reporting, GigE        ✓         ✓
7861 BLF/ Speed Dial (Power Keys), SRTP, Paging, Call Quality Reporting         ✓        ✓
8811 BLF/ Speed Dial (Power Keys), SRTP, Paging, Call Quality Reporting, GigE         ✓         ✓
8841 Power Keys, SRTP, Paging, Call Quality Reporting           ✓
8851 BLF/ Speed Dial (Power Keys), SRTP, Paging, Call Quality Reporting, GigE         ✓         ✓
8861 Power Keys, SRTP, Paging, Call Quality Reporting           ✓
SPA 303      
SPA 504G      
POLY DESKPHONES      
VVX 150 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 250 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 301 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 311 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting           ✓
VVX 350 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 401 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 411 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting           ✓
VVX 450 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting           ✓
VVX 501 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting         ✓*         ✓
VVX 601 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting         ✓*         ✓
IP 335 Powerkeys, Hotdesking, Paging, Call Quality Reporting    
IP 550 Powerkeys, Hotdesking, Paging, Call Quality Reporting    
IP 560 Powerkeys, Hotdesking, Paging, Call Quality Reporting    
IP 670 Powerkeys, Hotdesking, Paging, Call Quality Reporting    
VVX 1500 Powerkeys, Hotdesking, Paging, GigE, Call Quality Reporting         ✓  
VVX 1500D Powerkeys, Hotdesking, Paging, GigE, Call Quality Reporting         ✓  
VVX 101 Hotdesking, Paging, SRTP, Call Quality Reporting    
VVX 201 Hotdesking, Paging, SRTP, Call Quality Reporting    
VVX 300 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting    
VVX 310 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting    
VVX 400 Powerkeys, Hotdesking, Paging, SRTP, Call Quality Reporting    
VVX 410 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting    
VVX 500 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting         ✓*  
VVX 600 Powerkeys, Hotdesking, Paging, SRTP, GigE, Call Quality Reporting         ✓*  
YEALINK DESKPHONES      
T23P/G Hotdesking, SRTP, Call Quality Reporting    
T41P Hotdesking, SRTP, Call Quality Reporting    
T40G SRTP, GigE, Call Quality Reporting         ✓         ✓
T42G Hotdesking, SRTP, GigE, Call Quality Reporting    
T46G Hotdesking, SRTP, GigE, Call Quality Reporting           ✓
T48G Hotdesking, SRTP, GigE, Call Quality Reporting           ✓
T49G Hotdesking, SRTP, GigE, Call Quality Reporting         ✓         ✓
T41S SRTP, Call Quality Reporting         ✓         ✓
T42S SRTP, GigE, Call Quality Reporting         ✓         ✓
T46S SRTP, GigE, Call Quality Reporting         ✓         ✓
T48S SRTP, GigE, Call Quality Reporting         ✓         ✓
*Please Note: Additional hardware may be required in order to support video.

Wireless DECT Phones

Vendor & Model Advanced 8x8 Features Video Sold by 8x8
PANASONIC WIRELESS DECT PHONES      
KX-TGP600 SRTP, Call Quality Reporting    
YEALINK WIRELESS DECT PHONES      
W52P SRTP, Call Quality Reporting    
POLY WIRELESS DECT PHONES      
VVX D230 Call Quality Reporting          ✓

Conference Phones

Vendor & Model Advanced 8x8 Features Video Sold by 8x8
POLY CONFERENCE PHONES      
Trio 8300 Paging, SRTP, Call Quality Reporting, WiFi, GigE    
IP 5000 Paging, SRTP          ✓
IP 6000 Paging, SRTP, Call Quality Reporting          ✓
SoundStation 7000 Paging, SRTP, Call Quality Reporting    
RealPresence Trio 8500 Paging, SRTP, Call Quality Reporting, WiFi (adapter), GigE          ✓
RealPresence Trio 8800 Paging, SRTP, Call Quality Reporting, WiFi, GigE          ✓
Trio C60 Paging, SRTP, Call Quality Reporting, WiFi, GigE    
CISCO CONFERENCE PHONES      
7832 SRTP, Call Quality Reporting        ✓        ✓
YEALINK CONFERENCE PHONES      
CP920 SRTP, Call Quality Reporting        ✓        ✓

Accessories

Vendor & Model Advanced 8x8 Features Sold by 8x8
AUDIOCODES (ATA)    
MP-112 Call Quality Reporting        ✓
MP-114 Call Quality Reporting        ✓
MP-118 Call Quality Reporting        ✓
MP-124 Call Quality Reporting        ✓
EDGEWATER (QOS ROUTER)    
4550-15          ✓
4750          ✓
OBIHAI (ATA)    
OBi300 Call Quality Reporting        ✓
OBi508vs Call Quality Reporting        ✓

Headsets

Headsets for Desk Phones

Our Virtual Office Mobile and Virtual Office Desktop softphones will work with any sound device connected to your desktop or mobile. However, the quality of the device will vary greatly. 8x8 recommends choosing a headset known for exceptional quality. 8x8 partners with headset manufacturers like Poly, Jabra and Sennheiser to name a few. If you’re looking for a wireless headset, please note that the integration that provides the ability to pickup and disconnect a call from the physical headset is only available on Poly headsets today. Refer to the following articles for information on specific models that support that integration:

For more information on this topic, refer to our Knowledge Base.

 

For information on which headset models are sold by 8x8, contact an 8x8 Sales Representative.

Generic SIP Devices

Bringing Your Own Device

Click the link below for more information on using 8x8 services with your own devices.

Routers

Router Setup

Click the link below for more information on configuring your router for use with 8x8 services.

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