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No audio from Plantronics headset after 8x8 Work For Desktop update
8x8 Support

No audio from Plantronics headset after 8x8 Work For Desktop update

Symptom

No audio from headset after 8x8 Work For Desktop update

Applies To

  • Plantronics Headsets

Resolution

  1. In 8x8 Work for Desktop Settings, ensure  Enable built-in call controls is disabled. Do not enable if you use any other software that also controls the headset (e.g. Plantronics Hub).

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  1. Make sure the selected Microphone / Speakers entry listed from Plantronics is working. If there are 2, try them in sequence.

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Cause

Following an update to Work for Desktop, the selection of the Plantronics headset may need to be reviewed if no audio is heard from the headset into the app.

 

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