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8x8 Support

Which Integrated Call Control Headsets are supported by 8x8?

Question

Which Integrated Call Control headsets does 8x8 Support for use with 8x8 Work and Meetings?

Applies To

  • 8x8 Work for Desktop v 6.5 and later
  • Jabra, Poly, and Sennheiser Headsets

Answer

Caution-Icon.png Warning! Use of software (such as Poly Hub Desktop) that also controls user’s headset may interfere with 8x8 Work Desktop. To ensure proper functioning of integrated call controls with 8x8 Work Desktop, turn off any conflicting software. Alternatively, you can disable integrated call control feature from 8x8 Work Desktop settings.

In addition to this basic functionality, 8x8 Work for Desktop v 6.5 and above supports Integrated call control. Integrated call control functionality allows users to answer, hang up or mute calls using the buttons on the headset. This functionality is available only for USB headsets from Jabra, Poly or Sennheiser. Bluetooth headsets with a USB dongle are also supported. Click here to learn how to turn this feature on!

Supported Headsets for Integrated Call Control

Important-Icon.png Important! Integrated call control for wireless headsets require headsets to be connected via the USB dongle provided by the vendor. Bluetooth headsets that directly connect to computer Bluetooth are not supported.

Poly (Formerly Plantronics)

  • Blackwire C325, C725
  • Voyager 5200

Alternatively, use the products Finder on the Poly website by choosing; How do you primarily plan to use the device > Joining meetings, calling colleagues > headset > Open Office or Quiet office/home office > PC & mobile phone. Select a device that is wired or Bluetooth with a USB accessory that connects to the desktop.

Note: Support for the Poly Hub (formerly Plantronics Hub) was removed with Work for Desktop v 7.18 in April 2022.

Jabra

  • Jabra Evolve 40 
  • Jabra Evolve 75
  • Jabra Evolve 65t
  • Engage 75
  • Engage 50
  • Speaker 710

Other supported models for Jabra can be found here. Alternatively, search on the Jabra website for Headsets > Office headsets, Headsets > Call Center headsets, Business Solutions > Unified communications to find a wired headset or a Bluetooth headset with a USB dongle accessory.

Sennheiser

  • PC-7 USB Headset
  • PC-8 USB Headset

Alternatively, choose a wired or wireless or Bluetooth headset with a USB dongle Sennheiser website.

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