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How Do I Use My 8x8 Service During an Internet or Power Outage?
8x8 Support

How Do I Use My 8x8 Service During an Internet or Power Outage?


Can 8x8 phone service be used when the internet service provider (ISP) at my location is having a service issue?

Applies To

  • 8x8 Virtual Office
  • 8x8 X Series


As a provider of VoIP (voice over Internet protocol) services, 8x8 relies on the Internet to deliver world-class unified communications. While we can't prevent or resolve issues affecting your ISP (Internet service provider) or your local utilities, here are some best practices to help you mitigate the impact of an outage on your 8x8 system and your business.

  • Redundant providers/connections: 8x8 suggests having redundant providers for critical sites. Customers who employ redundant Internet connections are able to simply switch to an alternative carrier during an outage and proceed with business as normal. 
  • 8x8 Virtual Office Mobile app over 3G/4G/LTE: This feature is available to all 8x8 customers for the Apple (iPhone) and Android platforms. 8x8's mobile app provides the same functionality as any of our IP phones such as Polycom or Cisco, while adding more features, such as chat and text/SMS. Customers who have employed 8x8's mobile app in outage affected areas are able to continue to use our services seamlessly. 
  • 8x8 VO Mobile app cellular redirect: In case of mobile data network outage, concerns over data usage, or simply a lack of a good mobile data connection at a particular location, VO Mobile's cellular redirect (Android | iOS) function can be utilized. This will direct calls made through the app over your cellular service, ensuring the best connection available is used.
  • Call forwarding: While the mobile app can be installed within seconds, in case it is unavailable for any reason (no data connection on the phone and it was not previously installed, etc.), calls can be forwarded using Account Manager to any other site, 8x8 or non-8x8 phone, or mobile phones.
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