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Do Ubee Modem Routers cause 800 Number call termination?
8x8 Support

Do Ubee Modem Routers cause 800 Number call termination?

Calls to 800 numbers and specific area codes may fail to connect due to SIP ALG enablement on your Ubee device. Learn more here.

Symptom

Calls to 800 numbers and specific area codes fail to complete.

Applies To

All Ubee Modem-Routers

Resolution

  1. Log in to the Ubee combo unit.
  2. Go to Advanced > Options and uncheck the box to the right of SIP.
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Cause

When SIP ALG is enabled on Ubee devices, it modifies the SIP packet headers and causes the carriers to reject the packets. This leads to issues that mimic call termination, and calls do not complete as expected.

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