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How to Provision or Recover an AudioCodes ATA Adapter
8x8 Support

How to Provision or Recover an AudioCodes ATA Adapter

Objective

Provisioning an AudioCodes ATA adapter or recovering it after a factory reset.

Applies To

  • AudioCodes ATA adapters

Procedure

Device Certificates

AudioCodes will not activate with 8x8 service without a factory-installed certificate.  Certificates come with the device and cannot be manually added.  If unable to obtain the proper AudioCodes then it is suggested to find a suitable replacement.

You can check for the certificate on the bottom device label under CPN.  If you have remote access into the device, you can check the certificate status on the System Information page.

The MP124 does not require CER at the end of its' CPN number to have a factory installed certificate.  MP124s with the CPN MP124/24S/AC/SIP are acceptableIf unsure, please check the system information page from the GUI of the device.

No Factory-Installed Device Certificate

non-working_part_number.png

Factory-Installed Device Certificate

working_part_number.png

Restore the AudioCodes ATA to Factory Default

  1. Remove the LAN Cable.
  2. Hold the reset button for 10 seconds.
  3. Wait for the Ready Status to be Green.
  4. Reconnect the LAN cable.

Make the AudioCodes ATA Reach the IVR

  1. Dial ***12345 to access IVR.
  2. Dial 1 # to get the IP address.
  3. Enable the DHCP.
    1. Dial ***12345.
    2. Input 7 # to enter DHCP Menu.
    3. Input # to change.
    4. Input 1 # to enable.
    5. Input 1 to save.
    6. Reconnect the LAN cable.
    7. Dial ***12345 to access IVR.
    8. Dial 1 # to get the IP address.
  4. In browser navigate to https://<IPADDRESS from IVR>.
    • Username: Admin
    • Password: Admin
      AudioCodeLogin.png
  5. Check the firmware version by going to Status & Diagnostics > System Status > Device Information > Versions > Version ID.
  6. If the firmware is up to date, skip to the next section to load the bootstrap INI file.
  7. Go to Device Actions.
  8. Save the configuration file.
    DeviceActions.png
  9. Create one empty ini file which will be used to wipe out the configuration.
  10. Go to Software Wizard.
    AudioCodesLoadingFirmware2_0.png
  11. Load the latest firmware.
    AudioCodesLoadingFirmware3_0.png
    AudioCodesLoadingFirmware4_0.png
    AudioCodesLoadingFirmware6_0.png
  12. Load the empty ini file.
    AudioCodesLoadingFirmware7_0.png
  13. Click Reset.
    AudioCodesLoadingFirmware8_0.png
    AudioCodesLoadingFirmware9_0.png
  14. After rebooting, open Wireshark Listen on all interfaces and type syslog to monitor logs.
  15. Go to https://<IPADDRESS from IVR>.
  16. Check the firmware version.

Load the Bootstrap INI File

  1. Go to Device Actions.
    AudioCodesLoadingConfig_0.png
  2. Click Load Configuration File.
    AudioCodesLoadingConfig2_0.png
  3. Click Choose File and select the bootstrap ini file.
    AudioCodesLoadingConfig3_1.png
  4. Click Load INI File.
    AudioCodesLoadingConfig4_0.png
  5. A message will appear. Click OK.
    AudioCodes_after-upload-bootstrap-file.png
  6. Wait for the device to reboot. The screen will display, "Loading in Progress...," and then you should be taken back to the login screen.
  7. If the screen is stuck at "Loading in Progress" for over five minutes, refresh the page and you should be taken back to the login screen.
  8. To verify if the Line or Port is registered, go to Status & Diagnostics > VoIP Status > Registration Status.
    Registration_Status2.png

Workaround When IVR Does Not Work

  1. Factory Reset the device.
    1. Remove the LAN Cable.
    2. Hold the reset button for 8 seconds (if this does not work, try for 10 seconds).
    3. Wait for the Ready Status to be Green.
    4. Re-plug the LAN cable.
  2. Plug the ethernet cable to the device and your laptop.
  3. Make your IP address of LAN static to 10.1.10.20.
  4. Access the ATA device on 10.1.10.10.
  5. Load the bootstrap ini file with the steps stated above.
  6. Unplug the ethernet cable from the laptop and connect it to POE.
  7. Wait for the device to reboot. Note: Never reboot a device if some of the lights are RED!
  8. If needed, manually reboot the device.

Additional Information

Admin access to the web GUI for the AudioCodes MP124 is removed after the device is provisioned. This is a security precaution due to the AudioCodes MP124 inability to support a MAC password as is used for other device types.

Current Firmware Versions

MP112, MP114, MP118, MP124: 6.60A.357.003
MP124E: 6.60A.332.002

The MP124E uses its own firmware, click here to download it.

For all other firmware versions please click here.