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8x8 Support

How to Provision Obihai ATA (OBi300 and OBi508) Adapter

Objective

Provision your Obihai ATA for 8x8 services

obi300-angle-650x500-enus.pngobi508-front-650x500-enus.png

Applies To 

  • Obihai ATA (OBi300/OBi508) 

Procedure 

Reset the Obihai ATA to Factory Defaults through web GUI

  1. Connect your device using the ports on the back panel. You will need either an analog phone or a fax machine with an analog phone to get the device's IP address using the phone port.
  2. Using a connected analog phone, dial * * * * to access the device's IVR menu.
    Note: After provisioning, dial * * * * # to access the device's IVR menu.
  3. Press 1 to retrieve the device's IP address.
  4. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  5. Log in using the following credentials
    • Username: admin
    • Password: admin

      Note: After provisioning, use the MAC password to log in to the web GUI.

On factory resetting the Obi300, you will not be able to access the web GUI until you enable it from the IVR.  If the factory reset through web GUI method does not work, please use the reset button method explained below.

Enable the Web GUI

  1. Dial ***0 from the phone.
  2. Enter 30#.
  3. Press 1 to Enter a New Value.
  4. Press 1# to Enable.
  5. Press 1 to Save.
  6. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration.

    obi300_reset.GIF
  7. Click Reset allow the device to reboot.
Note-Icon.png

Note: For the OBi508, please check Router Configuration and Voice Configuration options then click on Reset

Reset the Obi ATA to Factory Default using the reset button

  1. Power on the OBi device.
  2. Locate the Factory Reset button access hole on the bottom of the OBi. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label.
  3. Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds.
  4. The Power LED will flash red. This indicates you may release the button and the OBi will now be reset to its factory defaults.

    Note: A service provider may restrict some settings from being reset to a factory default.

Check Firmware Version

  1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  2. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
    • Username: admin
    • Password: admin
  3. After you have logged into the web GUI, navigate to Status > System Status.
  4. Under Product Information, locate the Software Version.
  5. If the firmware version listed is version: 
    3.1.2 (Build: 5896) for 1 port OBi 300
    4.0.5 (Build: 5980) for 8 port OBi 508
  6. Proceed to the steps to manually provision the Obihai ATA into production.
  7. If the firmware version listed is not up to date, please upgrade the firmware before moving on to manually provisioning the device.

Upgrade Firmware (If Needed)

  1. If a firmware upgrade is needed, download the appropriate firmware version: Obi508 or Obi300.
  2. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  3. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
    • Username: admin
    • Password: admin
  4. After you have logged into the web GUI, navigate to System Management Device Update > Firmware Update.

obi300508_firmware.GIF

  1. Click Choose File and select the downloaded firmware file from your computer.
  2. Click Update.
  3. Allow the device to reboot.
  4. Proceed to the next section.

Manually Provision the Obihai ATA into Production

  1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  2. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
    • Username: admin
    • Password: admin
  3. After you have logged into the web GUI, navigate to Status > System Status.
  4. Under Product Information, see what version - should be 3.1.2 (Build: 5896) for 1 port  or OBi 300
    4.0.5 (Build: 5980) for 8 port OBi 508.
  5.  Then go to System Management > Auto Provisioning > ITSP Provisioning > ConfigURL.
    obi300_provision.GIF
  6. Uncheck the Default box and enter Value or select and copy the following Provisioning link: 
https://obicfg.8x8.com/obihaiata/server.cfg;https://obicfg.8x8.com/obihaiata/${mac}.cfg;https://obicfg.8x8.com/obihaiata/${mac}-cust.cfg
Important-Icon.png

To ensure the file is valid, select and copy the URL.

  1. Scroll down to very bottom of the page and click Submit.
  2. Then on the upper right, click Reboot.
  3. Allow several minutes for the device to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your Obihai ATA.