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How to Provision Cisco 3PCC Phones for VoIP Service
8x8 Support

How to Provision Cisco 3PCC Phones for VoIP Service


Note: Only Cisco 3PCC phones purchased from 8x8 are supported.


Provision a Cisco 3PCC 7821, 8841, or 8861 model phone for 8x8 service. 

Need to provision a Cisco SPA IP phoneClick here.

Applies To

  • Cisco 3PCC model phones
  • Provisioning


  1. Connect the phone to the network and power it on. (If you will be using a computer to complete provisioning setup, ensure the phone and computer are on the same VLAN/subnet.)
  2. Verify that the device has a valid factory-installed device certificate: Applications > StatusProduct Info > Certificate. Scroll down to look for the message Certificate: Installed. If you do not see this, the phone cannot be provisioned for use with 8x8.
  3. Factory reset the phone: Applications > Device Administration > Factory Reset > OK.
NoteEnsure the phone and computer are on the same VLAN/subnet to complete the following steps.
  1. On the device, press Applications (gear icon).
  2. Press Status Network Status.
  3. Note the phone's IP address.
  4. Log in to the Web GUI.
  5. Click Voice > Provisioning.
  6. For Profile Rule insert$MA.cfg
  7. For Upgrade Enable select Yes.
  8. For Upgrade Error Retry Delay enter 3600.
  9. For Upgrade Rule enter the following depending on the model: 
  10. Click Submit All Changes (Phone should reset).
  11. Once the phone boots back up, manually reboot the phone again.
  12. Wait 30 seconds. The phone will reboot again on its own. It should display Phone not active yet.
  13. Activate the phone using the activation code.