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8x8 Support

Does 8x8 Support 3rd party devices?

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Question

Does 8x8 Support provide assistance for enabling and supporting any 3rd party devices purchased and used on the 8x8 Work or Contact Center platforms?

Applies To

  • Third-Party Devices

Answer

8x8 Support can assist with generating SIP credentials for 3rd party devices that are typically unsupported by the 8x8 system. An account is currently limited to a maximum of 5 free SIP credentials, if more is required, reach out to Sales. Each request requires a valid X Series license and an extension not yet activated with another device. 

If you would like assistance generating credentials, contact 8x8 support.

Scope of Support

While credentials can be provided to activate the device with 8x8 service, these devices are best effort and have limited support to no support.

These devices are not guaranteed to work or be supported by 8x8. Additionally, 8x8 is not responsible for configuring and troubleshooting the device nor guarantees the device will operate or have full functionality.

In the event an issue arises with the device 8x8 will only verify that the SIP credentials in use are valid, and functional, by testing in-house on a 3rd party device. Please reach out to the device manufacturer directly for support.