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Flash Codes for Analog Phones
8x8 Support

Flash Codes for Analog Phones

 

Flash and Star Commands for Analog Phones

Flash Command

Description

Comments

Notes

F

Flash

 

 

*

Star

 

 

F1

Hold or Make a New Call

 

 

*1

Retrieve call from Hold

This does not work for the Cisco SPA 122. Press Flash again to retreive a call from hold.

 

F  F

3 Way Conference Call via Phone

1. Establish a call
2. Press Flash
3. Dial the 2nd party
4. Press Flash again.

 

F7

Drop the 2nd party from a Conference Call

 

 

F F

Blind Transfer via Phone

1. Establish a call
2. Press Flash
3. Dial the 2nd party
4. When you hear ring back, hang up the call.

 

 

8x8 Server

 Star Code

Description

Comments

Notes

 

 

 

 

F*98# <destination #>

Blind Transfer

 

This is the recommended method for blind transfers.

*5

Barge

Barge into a call being monitored with audio

3 way audio

*6

Barge

Barge into a call being monitored while you're muted.

Agent and customer can't hear you.

*9

Barge

Barge into a call being monitored while you whisper to the agent.

 

*22

Barge

Monitor a live call. Extension is barge-able and barge is enabled on calling extension. If not, then there should be an IVR played.

Added to viceprofile config for 8x8 server side control.

*23

BMW for "Barge Direct"

Allows users to bypass the monitor function.

Added to dial plan on the server.cfg config; but is pending Ijjwal to put it in provisioning package for Production.

*66

Call Pickeup - Directed

Directed call pickup

Added to voiceprofile config for 8x8 server side control.

*0

Call Recording

 

 

*67 + DID

Caller ID - Block

Block outbound caller ID

Obihai device is handling instead of 8x8 server side.

*78

DND - Enable

Device side DND

 

*79

DND - Disable

Device side DND

 

*80

DND IVR to Enable/Disable

Server side DND

This is not supported.

 

Obihai ATA

Star Code

Description

Comments

Notes

*96

Barge In

We don't use device barge function but 8x8 BMW star codes service instead.

set($Bar1,1)

*77

Block Inbound Anonymous Caller - Enable

 

set($Bac,1)

*87

Block Inbound Anonymous Caller - Disable

 

set($Bac,0)

*69

Call Return

return call of the last caller

call($Lcn)

*56

Call Waiting - Enable

 

set($Cwa,1)

*57

Call Waiting - Disable

 

set($Cwa,0)

*81

Caller ID - Block

Block caller ID for all outbound calls.

set($Bci,1)

*82

Caller ID - Unblock

Unblock caller ID for all outbound calls.

($Bci,0)

*61

Caller ID - Block Once

 

set($Bci1,1)

*68

Caller ID - Unblock Once

 

set($Ubci1,1)

*72

Call Forward - Enable All Calls

 

coll($Cfan), set($Cfa,1)

*68

Call Forward - Disable All Calls

 

set($Cfa, 0)

*72

Call Forward - Busy Enable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

coll($Cfbn), set($Cfb,1)

*68

Call Forward - Busy Disable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

set($Cfb, 0)

*72

Call Forward - No Answer Enable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

coll($Cfnn), set($Cfn,1)

*63

Call Forward - No Answer Disable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

set($Cfn,0)

*4711

Codec - Enable G711 Only

 

set($Cdm1,3)

*4729

Codec - Enable G729 Only

 

set($Cdm1,4)

*78

DND - Enable

 

set($Dnd,1)

*79

DND - Disable

 

set($Dnd,0)

*64

Intercom

*64 is on the device side. It's not configured/supported. This can be implemented in a future enhancement release.

 

*03

Loopback - Media - Set

 

set($Lbm1,1)

*04

Loopback - RTP Packet - Set

 

set($Lbp1,1)

*10

Mode - Day

 

set($Opm,0)

*11

Mode - Night

 

set($Opm,1)

*12

Mode - Auto Night

 

set($Opm,2)

*28

OBiBT Discoverable

 

btdscvr(0)

*29

OBiBT Discoverable

 

btdscvr(1)

*27

OBiWiFi as Access - Enable

 

wifiap()

*07

Redial

 

call($Ldn)

*05

Repeat Dial - Enable

 

rpdi($Ldn)

*06

Repeat Dial - Disable

 

rpdi()

*74([1-9]|[1-9]x)

Speed Dial - Set

 

coll($Spd[$Code])

*75([1-9]|[1-9]x)

Speed Dial - Say

 

say($Spd[$Code])

*76

Speed Dial - Clear

 

set($Spd[$Code])

*98

Transfer - Blind

 

coll($Bxrn)

 

Fanstel 

(Fanstel phones are used for old residential customers only.)

Star Code

Description

Comments

Notes

*2

Call Forwarding - Enable All

 

 

*3

Call Forwarding - Disable All

 

 

*021

Call Forwarding - Busy - Enable

Call forwarding when you are on a call.

 

*031

Call Forwarding - Busy - Disable

 

After disabling, set your usual forwarding rules to x555 (voicemail), x588 (One-Number Access, or any other extension or external number. If you do not, then incoming calls will ring busy or ring until dropped if not answered.

*022

Call Forwarding - Ring No Answer - Enable

Call forwarding when you do not answer the call.

 

*032

Call Forwarding - Ring No Answer - Disable

 

After disabling, set your usual forwarding rules to x555 (voicemail), x588 (One-Number Access, or any other extension or external number. If you do not, then incoming calls will ring busy or ring until dropped if not answered.

*023

Call Forwarding - Internet Outage - Enable

Call forwarding when there is an internet outage at your location.

 

*033

Call Forwarding - Internet Outage - Disable

 

After disabling, set your usual forwarding rules to x555 (voicemail), x588 (One-Number Access, or any other extension or external number. If you do not, then incoming calls will ring busy or ring until dropped if not answered.

*5 + Extension

Call Park - Answer

Pick up a call on hold on an entered extension.

 

*5 + Extension

Call Pickup

Answer an incoming call to a specific extension from your extension.

 

*70

Call Waiting - Disable

Disable call waiting when you are on a call.

 

*67 + DID

Caller ID Block - Enable

 

 

*68

Caller ID Block - Disable

 

 

F7

Conference Call - Add

Add a party for a 3-way conference call

 

F7 + *

Conference Call - Drop added party

 

 

F8

Conference Call - Join 2 parties

Join 2 other parties into a conference call

 

 

Conference Call via phone

1. Make or receive a call.
2. Connect with the first party.
3. When a new call arrives (call waiting), press F* to retrieve the new call.
4. Connect with the second party. (You can use F* to alternate between calls.)
5. Press F8 to join all parties into a conference call.

 

*8

DND - Enable

 

 

*9

DND - Disable

 

 

F1

Hold - Put call on hold

Place a call on hold and make a new call.

 

*1

Hold - Retreive call

 

 

F*

Toggle between calls

Taggle between two calls or retrieve a new incoming call while on a call.

 

F4

Transfer - Warm

Supervised or 2 step transfer to join 2 other parties on a call.

 

F5 + Extension

Transfer- Blind

 

 

 

2 Step Transfer via Phone

1. Make or receive a call.
2. Connect with the first party.
3. Press F1 to make a new call.
4. Call a second party.
5. Connect with the second party.
6. Press F4 to join both calls and exit the call. (You will hear dial tone.)
7. Hang up.

 

 

1 Step Transfer via Phone

1. Make or receive a call.
2. Connect with the first party.
3. Press F4 to make a new call.
4. Call a second party.
5. Connect with the second party.
6. On connection, you will be dropped from the call. (You should hear dial tone.)
7. Hang up.

 

 

Cisco ATA

Star Code

Description

Comments

Notes

*68

Internal Server Error - Dialing Unsupported Code

Dialing an unsupported star code may result in an Internal Server Error. If this happens, then:

1. Hang up.
2. Lift the handset or press the speakerphone button.
3. Dial *68.

Use this code when you use an invalid star code to clear the line.

*77

Block - Inbound Anonymous Calls - Enable

 

 

*87

Block - Inbound Anonymous Calls - Disable

 

 

*72

Call Forward - All - Enable

1. Dial *72
2. Wait for dial tone.
3. Dial number to forward to.
4. Wait for the confirmation beep.

 

*73

Call Forward - All - Disable

 

 

*92

Call Forward - No Answer - Enable

 

Requires that the extension's ring no answer rule to be set at a duration longer than 35 seconds. If the timer is set to 15 seconds, then the 15 seconds setting will apply.

*93

Call Forward - No Answer - Disable

 

Requires that the extension's ring no answer rule to be set at a duration longer than 35 seconds. If the timer is set to 15 seconds, then the 15 seconds setting will apply.

*56

Call Waiting - Enable

 

 

*57

Call Waiting - Disable

 

 

*67 + DID

Caller ID Block - Enable

 

 

*68

Caller ID Block All - Disable

 

 

*69

Call Return

return call of the last caller

 

*78

DND - Enable

 

 

*79

DND - Disable

 

 

*07

Redial

 

 

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