How to Log in and Out of Call Queue on Polycom devices.
- Polycom Devices
- Call Queues
The call queue places a call-in line to be answered by the next available user. Call queues can only be logged in/out if the user belongs to one and an admin has enabled this feature.
- Press Home.
- Select Applications.
- Navigate to Call Queues.
- Select LOG IN or Log OUT.
It is best practice to log in and out of a call queue and not use Do Not Disturb as this can cause callers to be in the queue longer than needed.
Call queues also have voicemail boxes:
- To check the voicemail of the call queues, follow these steps
- Pick the receiver and dial 500 and then Call Queue extension number, then Call Queue password.
- You can listen to your voicemail, change your greeting, and more.