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Outbound caller ID being flagged as SPAM
8x8 Support

Outbound caller ID being flagged as SPAM

 

Symptom

An outbound call is made using an 8x8 phone number. The recipient sees the call coming in as a potential SPAM call.

Applies To

  • 8x8 Work
  • Contact Center

Resolution

This is not something that is within 8x8's control. The number information will need to be updated on the receiving carrier side.

Cause

Inaccurate information in the receiving carrier's number database.

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