When receiving inbound calls, your phone doesn't ring or display that a call is coming in.
- Desk phones
- Make sure Do Not Disturb is disabled on your desk phone, Work for Desktop app, and Work for Mobile app.
- Disable SIP ALG on the network.
This is most often due to SIP ALG being enabled on your network, or Do Not Disturb being active.
If the issue persists, create a case with 8x8 Technical Support.