Disable ringing with active BLF lines so that you won’t have to hear the BLF's audible ring, but only see the visual indication of the BLF line.
- Poly Phones
- Yealink Phones
- Poly: Go to Menu > Settings > Basic > Ring Type > Attended Calls > Select Silent Ring.
- Yealink: Yealink phones allow us to change this setting in the web GUI.
- Cisco: Cisco phones are not compatible with disabling BLF.
Make sure and verify with the end user that they are only wanting a visual notification on the BLF line. As these steps below will disable the audible ring for any BLF lines. This way the end user will only be audibly alerted to calls coming directly to their phone/extension.