A repeat of the other party's audio from an earlier part of a call is played to the 8x8 user.
And/or, the current audio from the other party can no longer be heard.
- Outbound calls
- Identify if the issue occurs to a singe, destination or multiple and if there is a pattern of when the issue occurs (such as the same destination country).
- Collect 3 call samples of the issue occurring within 24 of the call.
- If the issue occurs to multiple destinations provide samples to multiple destinations
- Details to include;
- Time (and zone)
- Source Number
- Destination Number
- Fault Description
- Raise a support case with 8x8 support.
This is most likely caused by an onward carrier.