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8x8 Support

Power Cycle Desk Phones (Reboot/Restart)

Objective

Power cycle a desk phone. This is just switching the device off and back on again and no settings are changed doing this.

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This is not a factory reset which clears the phone of settings and lines being activated. To do that you can follow the guides below.

Applies To

  • Poly
  • Yealink
  • Cisco

Procedure

Phones Powered by Ethernet

  1. Find the ethernet cable on the back of the phone.
  2. Unplug the cable.
  3. Wait 10 seconds.
  4. Plug the ethernet cable back in.
  5. Wait for the phone to power back on.

Phones Powered by an External Power Supply

  1. Find the Power cable on the back of the phone.
  2. Unplug the cable.
  3. Wait 10 seconds.
  4. Plug the Power cable back in.
  5. Wait for the phone to power back on.

Power Cycle through the Menu

Poly

  1. Press Home key (looks like a house).
  2. Go to Settings.
  3. Select Basic Settings.
  4. Find and select Restart Phone.
  5. The phone will now reboot.

Cisco

  1. Press the Settings key.
  2. Select Device administration.
  3. Select Restart.
  4. Select OK when asked about system reboot.
  5. The phone will now go through the reboot cycle.

Yealink

  1. Locate the X (or cancel) key.
  2. Press and hold the X key until you see a prompt on the screen.
  3. Press the OK soft key (below the screen) to confirm the reboot.
  4. Wait for the reboot to complete.
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