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8x8 Support

What is the recommended firmware for 8x8 phones and analog adapters?

Question

What firmware is recommended for 8x8 phones and analog adapters?

Applies To 

  • Phone Settings
  • Phone Firmware

Answer

The tables below list the latest certified and recommended firmware versions for devices used with 8x8. This list is actively updated as new firmware revisions are certified and released for general availability within 8x8. For a list of features available on supported devices click here.

Newer uncertified firmware may work with the 8x8 system if used, however, if the firmware has not been certified for use there may be issues that 8x8 will be unable to solve without downgrading the affected devices to an 8x8-certified firmware.

In most cases the recommended firmware is automatically pushed to a device upon activation. If an uncertified firmware was installed on a device post-activation, the easiest way to revert the firmware is to deactivate the device and re-activate it. If this doesn't work, you can attempt to manually install the firmware by downloading them locally below.* If mass firmware updates are desired, please contact support to have them push updates to your devices after hours.

* Some firmwares are not publicly available. If the "Firmware Download" you're looking for is marked as "N/A" please contact support for assistance.

 Recommended Firmware for Phones Currently Sold by 8x8

Audio Codes Firmware Version How to Provision Firmware Download
MP-124 6.60A.366.005 Provisioning Guide Download
MP-124e 6.60A.366.005 Provisioning Guide Download

 

Grandstream Firmware Version How to Provision Firmware Download
HT801 1.0.47.1 Provisioning Guide Download
HT802 1.0.47.1 Provisioning Guide Download
HT814 1.0.47.1 Provisioning Guide Download
HT818 1.0.47.1 Provisioning Guide Download

 

Poly Firmware Version How to Provision Firmware Download
Edge E100 8.2.0.10139 Provisioning Guide Download From Poly
Edge E220 8.2.0.10139 Provisioning Guide Download From Poly
Edge E300 8.2.0.10139 Provisioning Guide Download From Poly
Edge E320 8.2.0.10139 Provisioning Guide Download From Poly
Edge E350 8.2.0.10139 Provisioning Guide Download From Poly
Edge E400 8.2.0.10139 Provisioning Guide Download From Poly
Edge E450 8.2.0.10139 Provisioning Guide Download From Poly
Edge E500 8.2.0.10139 Provisioning Guide Download From Poly
Edge E550 8.2.0.10139 Provisioning Guide Download From Poly
Rove B1 8006_b0002 Provisioning Guide Download
Rove B2 8006_b0002 Provisioning Guide Download
Trio C60 5.9.3.8395 Provisioning Guide Download From Poly
VVX 250 6.4.6b** Provisioning Guide N/A
VVX 350 6.4.6b** Provisioning Guide N/A
VVX 450 6.4.6b** Provisioning Guide N/A

** 6.4.6b contains three different firmware versions. Firmware 6.4.6.2681 will be installed on VVX x50 hardware manufactured with the new Poly chipset, and 6.4.6.2656 will be installed on VVX x50 hardware with the legacy chipset. The phones will automatically install the correct firmware for the device during the upgrade process.

 

Yealink Firmware Version How to Provision Firmware Download
T33G 124.86.0.113 Provisioning Guide Download
T42U 108.86.0.112 Provisioning Guide Download
T43U 108.86.0.112 Provisioning Guide Download
T46U 108.86.0.112 Provisioning Guide Download
T48U 108.86.0.112 Provisioning Guide Download
T53 96.86.0.129 Provisioning Guide Download
T53W 96.86.0.129 Provisioning Guide Download
T54W 96.86.0.129 Provisioning Guide Download
T57W 96.86.0.129 Provisioning Guide Download
T58W 150.86.0.48 Provisioning Guide N/A
W70B 146.85.0.78 Provisioning Guide Download
W56H 61.85.0.49 Provisioning Guide N/A
W59R 115.85.0.49 Provisioning Guide N/A

 

Recommended Firmware for Other Supported Phones

Audio Codes Firmware Version How to Provision Firmware Download
MP-112 6.60A.365 Provisioning Guide Download
MP-114 6.60A.365 Provisioning Guide Download
MP-118 6.60A.365 Provisioning Guide Download

 

Cisco Firmware Version How to Provision Firmware Download
7811 11-3-7MPP0101-284 Provisioning Guide Download
7821 11-3-7MPP0101-284 Provisioning Guide Download
7832 12-0-1MPP0001-245 Provisioning Guide Download
7841 11-3-7MPP0101-284 Provisioning Guide Download
7861 11-3-7MPP0101-284 Provisioning Guide Download
8811 11-3-7MPP0101-284 Provisioning Guide Download
8831 11-3-7MPP0101-284 Provisioning Guide Download
8841 11-3-7MPP0101-284 Provisioning Guide Download
8851 11-3-7MPP0101-284 Provisioning Guide Download
8861 11-3-7MPP0101-284 Provisioning Guide Download
SPA 303G 7.5.7 Provisioning Guide N/A
SPA 504G 7.5.7 Provisioning Guide N/A
SPA 525G2 7.5.7 Provisioning Guide N/A

 

Panasonic Firmware Version How to Provision Firmware Download
KX-TGP600 9.006 Provisioning Guide Download

 

Poly Firmware Version How to Provision Firmware Download
CCX 400 8.1.5.1732 Provisioning Guide N/A
CCX 500 8.1.5.1732 Provisioning Guide N/A
CCX 600 8.1.5.1732 Provisioning Guide N/A
CCX 700 8.1.5.1732 Provisioning Guide N/A
Edge B10 1.0.2.5718 Provisioning Guide Download
Edge B20 1.0.2.5718 Provisioning Guide Download
Edge B30 1.0.2.5718 Provisioning Guide Download
OBi 300 3.1.2.5896 Provisioning Guide Download
OBi 508 4.0.5.5980 Provisioning Guide Download
Rove B4 8006_b0002 Provisioning Guide Download
SoundPoint IP 331 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 335 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 450  4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 550 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 560 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 650 4.0.15.1047 Provisioning Guide N/A
SoundPoint IP 670 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 5000 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 6000 4.0.15.1047 Provisioning Guide N/A
SoundStation IP 7000 4.0.15.1047 Provisioning Guide N/A
Trio 8300 7.2.2.1224 Provisioning Guide Download From Poly
Trio 8500 5.9.1.11135 Provisioning Guide Download From Poly
Trio 8800 5.9.1.11135 Provisioning Guide Download From Poly
VVX 300 5.9.4.3247 Provisioning Guide N/A
VVX 310 5.9.4.3247 Provisioning Guide N/A
VVX 400 5.9.4.3247 Provisioning Guide N/A
VVX 410 5.9.4.3247 Provisioning Guide N/A
VVX 500 5.9.4.3247 Provisioning Guide N/A
VVX 600 5.9.4.3247 Provisioning Guide N/A
VVX 1500 5.9.4.3247 Provisioning Guide N/A
VVX 101 6.4.6b*** Provisioning Guide N/A
VVX 201 6.4.6b*** Provisioning Guide N/A
VVX 301 6.4.6b*** Provisioning Guide N/A
VVX 311 6.4.6b*** Provisioning Guide N/A
VVX 401 6.4.6b*** Provisioning Guide N/A
VVX 411 6.4.6b*** Provisioning Guide N/A
VVX 501 6.4.6b*** Provisioning Guide N/A
VVX 601 6.4.6b*** Provisioning Guide N/A
VVX 150 6.4.6b** Provisioning Guide N/A
VVX D230 7.1.3.9112 Provisioning Guide Download

*** 6.4.6b contains three different firmware versions. For VVX x01/x11 devices firmware 6.4.6.2640 will be installed. The phones will automatically install the correct firmware for the device during the upgrade process.

 

Yealink Firmware Version How to Provision Firmware Download
CP860 37.81.0.24 Provisioning Guide Download
CP920 78.86.0.15 Provisioning Guide Download
CP925 148.86.0.34 Provisioning Guide Download
CP930W 87.85.0.48 Provisioning Guide N/A
CP935W 149.86.0.37 Provisioning Guide Download
CP960 73.86.0.51 Provisioning Guide Download
CP965 143.86.0.41 Provisioning Guide N/A
T23G  44.84.0.157 Provisioning Guide Download
T40G 76.84.0.157 Provisioning Guide Download
T42G 29.83.0.156 Provisioning Guide Download
T46G 28.83.0.154 Provisioning Guide Download
T48G 35.83.0.154 Provisioning Guide Download
T49G 51.25.0.15 Provisioning Guide Download
T23P 44.84.0.157 Provisioning Guide Download
T41P 36.83.0.153 Provisioning Guide Download
T41S 66.86.0.69 Provisioning Guide Download
T42S 66.86.0.69 Provisioning Guide Download
T46S 66.86.0.69 Provisioning Guide Download
T48S 66.86.0.69 Provisioning Guide Download
W52P 25.81.0.60 Provisioning Guide Download
W60B 77.85.0.74 Provisioning Guide Download
WHM621 104.0.150.26 Provisioning Guide N/A
WHM631 104.0.150.26 Provisioning Guide N/A
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