What is the recommended firmware for 8x8 phones and analog adapters?
Question
What firmware is recommended for 8x8 phones and analog adapters?
Applies To
- Phone Settings
- Phone Firmware
Answer
The tables below list the latest certified and recommended firmware versions for devices used with 8x8. This list is actively updated as new firmware revisions are certified and released for general availability within 8x8. For a list of features available on supported devices click here.
Newer uncertified firmware may work with the 8x8 system if used, however, if the firmware has not been certified for use there may be issues that 8x8 will be unable to solve without downgrading the affected devices to an 8x8-certified firmware.
In most cases the recommended firmware is automatically pushed to a device upon activation. If an uncertified firmware was installed on a device post-activation, the easiest way to revert the firmware is to deactivate the device and re-activate it. If this doesn't work, you can attempt to manually install the firmware by downloading them locally below.* If mass firmware updates are desired, please contact support to have them push updates to your devices after hours.
* Some firmwares are not publicly available. If the "Firmware Download" you're looking for is marked as "N/A" please contact support for assistance.
Recommended Firmware for Phones Currently Sold by 8x8
Audio Codes | Firmware Version | How to Provision | Firmware Download |
MP-124 | 6.60A.366.005 | Provisioning Guide | Download |
MP-124e | 6.60A.366.005 | Provisioning Guide | Download |
Grandstream | Firmware Version | How to Provision | Firmware Download |
HT801 | 1.0.47.1 | Provisioning Guide | Download |
HT802 | 1.0.47.1 | Provisioning Guide | Download |
HT814 | 1.0.47.1 | Provisioning Guide | Download |
HT818 | 1.0.47.1 | Provisioning Guide | Download |
Poly | Firmware Version | How to Provision | Firmware Download |
Edge E100 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E220 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E300 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E320 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E350 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E400 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E450 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E500 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Edge E550 | 8.2.0.10139 | Provisioning Guide | Download From Poly |
Rove B1 | 8006_b0002 | Provisioning Guide | Download |
Rove B2 | 8006_b0002 | Provisioning Guide | Download |
Trio C60 | 5.9.3.8395 | Provisioning Guide | Download From Poly |
VVX 250 | 6.4.6b** | Provisioning Guide | N/A |
VVX 350 | 6.4.6b** | Provisioning Guide | N/A |
VVX 450 | 6.4.6b** | Provisioning Guide | N/A |
** 6.4.6b contains three different firmware versions. Firmware 6.4.6.2681 will be installed on VVX x50 hardware manufactured with the new Poly chipset, and 6.4.6.2656 will be installed on VVX x50 hardware with the legacy chipset. The phones will automatically install the correct firmware for the device during the upgrade process.
Yealink | Firmware Version | How to Provision | Firmware Download |
T33G | 124.86.0.113 | Provisioning Guide | Download |
T42U | 108.86.0.112 | Provisioning Guide | Download |
T43U | 108.86.0.112 | Provisioning Guide | Download |
T46U | 108.86.0.112 | Provisioning Guide | Download |
T48U | 108.86.0.112 | Provisioning Guide | Download |
T53 | 96.86.0.129 | Provisioning Guide | Download |
T53W | 96.86.0.129 | Provisioning Guide | Download |
T54W | 96.86.0.129 | Provisioning Guide | Download |
T57W | 96.86.0.129 | Provisioning Guide | Download |
T58W | 150.86.0.48 | Provisioning Guide | N/A |
W70B | 146.85.0.78 | Provisioning Guide | Download |
W56H | 61.85.0.49 | Provisioning Guide | N/A |
W59R | 115.85.0.49 | Provisioning Guide | N/A |
Recommended Firmware for Other Supported Phones
Audio Codes | Firmware Version | How to Provision | Firmware Download |
MP-112 | 6.60A.365 | Provisioning Guide | Download |
MP-114 | 6.60A.365 | Provisioning Guide | Download |
MP-118 | 6.60A.365 | Provisioning Guide | Download |
Cisco | Firmware Version | How to Provision | Firmware Download |
7811 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
7821 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
7832 | 12-0-1MPP0001-245 | Provisioning Guide | Download |
7841 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
7861 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
8811 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
8831 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
8841 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
8851 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
8861 | 11-3-7MPP0101-284 | Provisioning Guide | Download |
SPA 303G | 7.5.7 | Provisioning Guide | N/A |
SPA 504G | 7.5.7 | Provisioning Guide | N/A |
SPA 525G2 | 7.5.7 | Provisioning Guide | N/A |
Panasonic | Firmware Version | How to Provision | Firmware Download |
KX-TGP600 | 9.006 | Provisioning Guide | Download |
Poly | Firmware Version | How to Provision | Firmware Download |
CCX 400 | 8.1.5.1732 | Provisioning Guide | N/A |
CCX 500 | 8.1.5.1732 | Provisioning Guide | N/A |
CCX 600 | 8.1.5.1732 | Provisioning Guide | N/A |
CCX 700 | 8.1.5.1732 | Provisioning Guide | N/A |
Edge B10 | 1.0.2.5718 | Provisioning Guide | Download |
Edge B20 | 1.0.2.5718 | Provisioning Guide | Download |
Edge B30 | 1.0.2.5718 | Provisioning Guide | Download |
OBi 300 | 3.1.2.5896 | Provisioning Guide | Download |
OBi 508 | 4.0.5.5980 | Provisioning Guide | Download |
Rove B4 | 8006_b0002 | Provisioning Guide | Download |
SoundPoint IP 331 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 335 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 450 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 550 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 560 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 650 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundPoint IP 670 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundStation IP 5000 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundStation IP 6000 | 4.0.15.1047 | Provisioning Guide | N/A |
SoundStation IP 7000 | 4.0.15.1047 | Provisioning Guide | N/A |
Trio 8300 | 7.2.2.1224 | Provisioning Guide | Download From Poly |
Trio 8500 | 5.9.1.11135 | Provisioning Guide | Download From Poly |
Trio 8800 | 5.9.1.11135 | Provisioning Guide | Download From Poly |
VVX 300 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 310 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 400 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 410 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 500 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 600 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 1500 | 5.9.4.3247 | Provisioning Guide | N/A |
VVX 101 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 201 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 301 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 311 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 401 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 411 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 501 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 601 | 6.4.6b*** | Provisioning Guide | N/A |
VVX 150 | 6.4.6b** | Provisioning Guide | N/A |
VVX D230 | 7.1.3.9112 | Provisioning Guide | Download |
*** 6.4.6b contains three different firmware versions. For VVX x01/x11 devices firmware 6.4.6.2640 will be installed. The phones will automatically install the correct firmware for the device during the upgrade process.