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How to Upgrade a BPA 410 Adapter
8x8 Support

How to Upgrade a BPA 410 Adapter


Upgrade a BPA 410 broadband adapter either automatically using the Windows Upgrade Assistant, or manually if you are a non-Windows user. Find the guide here.


You can upgrade your BPA 410 broadband phone adapter in one of two ways—either automatically using the Windows Upgrade Assistant, or manually (if you are a non-Windows users).

Upgrade with Windows BPA Upgrade Assistant

The Broadband Phone Adapter Upgrade Assistant is a program that runs in Microsoft Windows and will auto-detect and upgrade your broadband phone adapter. Please use only Broadband Phone Adapter Upgrade Assistant program files downloaded from 8x8.

  1. Download the BPA 410 – Business Services Upgrader program file.
  2. Disable Norton Internet SecurityZone Alarm or similar firewall programs before the upgrade.
  3. Run the downloaded BPA 410 Upgrader program.
  4. Click the Auto-Detect BPA(s) button.
  5. Once your broadband phone Adapter is found, select it in the application window. It should be labeled BPA version 1.0 US.
  6. Click Upgrade BPA.
  7. Wait a few minutes for the process to complete.
  8. When the BPA is upgraded, a green light under MAC Address indicates you are up to date.

Upgrade Manually (Non-Windows)

  1. Download the Broadband Phone Adapter program file to a computer on the same physical network as your BPA 430 adapter.
  2. Plug your analog phone into the BPA 410 adapter's LINE 1 port.
  3. Lift the phone's handset, then use a pointed tip (such as a paper clip) to push the reset button on the back of the phone adapter once.
  4. Listen on the handset for the IP address of the phone adapter. Note the address.
  5. On the computer, open a web browser, enter the adapter's IP address, and press Enter.
  6. On the left side of the web page, click Download or Upgrade Firmware.
  7. In the Filename field, use the Browse button to find and select the BPA 410 Upgrade File you saved in Step 1.
  8. Click Start HTTP Download.
  9. Please wait approximately five minutes for the procedure to complete. In certain browsers, you may see status messages such as Booting into Downloader Mode or Performing Firmware Upgrade. Please wait. On completion, you will see the message Download Successful.
  10. On the web page, click the Restart Main Application button.

Note: If you are using a Windows 2000/XP PC as your router, the Broadband Phone Adapter will get a new IP address upon booting into the downloader. Use the arp -a command from Start > Run > CMD to find out what the new IP address is and repeat the manual process above.

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