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8x8 Support

Manually Provisioning a Poly Phone (WebGUI Method Only)

Reset Phone to Factory Defaults Through the Phone's Web GUI 

The device web interface (GUI) allows you to make changes to the phone's settings via a web browser on your computer, which can often be more convenient than on the phone screen itself. You must ensure that:

  • The phone is plugged into the network
  • The computer is on the same network as the phone
  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address (https://<IP address of phone).
  2. Log in as Admin and enter the phone's MAC password.
Note-Icon.png Device information and MAC password can be found in Account Manager and 8x8 Admin Console.


  1. Navigate to Utilities > Phone Backup & Restore.
  2. Click the small + to open the Global Settings options.
  3. Click Restore to reset the phone to factory default settings.
  4. Wait for phone to reboot.
    • Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456.

Manually Provision Phone into Production 

  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as admin and enter password 456.
  3. Navigate to Settings > Provisioning Server.
  4. From the Server Type drop-down, select HTTPS.
  5. In the Server Address field, enter the 8x8 Poly Provisioning Server address: 
  6. Click Save.
  7. Navigate to Preferences.
  8. Click Date and time SNTP Server
  9. Select the address from the dropdown menu.
  10. Click Save.
  11. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.
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